A delay in delivery of Girl Scout cookies created a bit of a local commotion.
The 24 girls of Annette Thompson’s Hollidaysburg 48007 troupe have ordered 5,500 boxes of cookies which are now three weeks late – with no specific arrival date, Thompson said Tuesday.
But there is hope for local cookie lovers.
According to Lisa Shade, vice president of brand marketing and product program, by late Tuesday afternoon, all of the cookies destined for the Girl Scout troops in western Pennsylvania arrived at the warehouse of the logistics company used by GSWP.
“We get them out as fast as we can,” Shade said. “Delivery dates are scheduled.”
The logistics company determines these times, according to Shade.
Customers are becoming reluctant, and Thompson has had to reassure some of them to avoid orders being canceled, she said.
It’s a big deal for the girls because the annual cookie sale provides about 80% of the troupe’s budget, fundraising and materials, Thompson said.
Boxes ordered by Little Brownie Bakers in Louisville, Ky., are expected to generate $6,500, helping with a planned trip to the Girl Scouts birthplace in Georgia for the troop’s oldest group, a trip to Washington, D.C., for the second oldest group and a trip to the Children’s Museum of Pittsburgh and the Carnegie Science Center for the younger groups, Thompson said.
Cookies are also a big problem for customers.
“People who are not aware do not understand how much” said Thompson. “It’s like a cult following.”
This year, two customers ordered for $60, she said.
Nobody ordered a single box, she said.
People who placed orders don’t forget that, which means when the cookies don’t arrive, leaders like her feel the heat, she said.
“I get a lot of backlash” she says. “Our cookie customers are diehards.”
Some Girl Scout groups in western Pennsylvania have received their shipments, and some have not, according to Thompson.
This led to the setting up of troops with cookies “booth sale” in the territory of the inhabitants about a week and a half ago, she said.
GSWP put a stop to that, she said.
Troops are ordering extra cookies for booth sales, beyond the boxes that customers pre-order.
Her troupe’s total order includes 2,000 boxes for booth sales in front of stores like Walmart, she said.
The late start almost guarantees booth sales this year won’t be as lucrative as they otherwise would have been, Thompson said.
Delays have occurred across the country, according to Shade.
They were caused by a combination of labor shortages and supply chain and transportation issues, Shade said.
Little Brownie Bakers is one of two companies licensed to make Girl Scout cookies, along with ABC Bakers, Shade said.